It can be quite frustrating when you are surfing the Internet and click on a link only to get a message stating the page cannot be displayed or something similar. While this is not an uncommon issue, the causes can be quite diverse. Fortunately, by following a simple and straightforward troubleshooting process you can get the web page to display in a very short period of time.
On of the most common causes of this type of problem is heavy traffic on a particular web page. With so many people trying to access the same page sometimes one or more computers just get left behind and the page simply doesn’t load. You may find yourself just looking at a blank screen with the little hourglass turning away or you may get a message that the page timed out. In either case, simply refreshing the page will work. On most computers you can refresh the page by pressing the F5 key at the top of the keyboard. There is also a refresh button on the top section of the browser you are using. Usually this is a line forming a circle with an arrow at one end.
If refreshing the page doesn’t work, it’s not an issue of too many people trying to access the web page. Check to make sure you still have connection to the internet. The easiest way is to launch a new tab or browser. If your homepage doesn’t come up, you probably don’t have a current connection to the internet. Check the cables from the wall to the modem, making sure they are all securely connected. Also be sure all right lights are lit up. If not, you can try restarting the modem. If you have a router between the computer and the modem, you will want to perform the same check on the router’s cables and lights. Finally, you want to check the cables between your computer and the modem or router, if you have one.
If you are able to access other pages on the Internet but still cannot get to the page you are after, it is likely that the web page you are looking for really is unavailable. If the owner of the page is updating it, it may not be available until they finish getting it just the way they want it. Sometimes the server that is hosting the page can have a problem and you won’t be able to get to the page until that server is fixed. And finally, the link to the page may be broken. If there is a typo in the address of the web page, you won’t be able to get to it until the host or owner fixes the link.
Hopefully the next time you encounter a problem with a web page not displaying you will be able to find a resolution without much difficulty. By following this process, you can resolve most instances of this problem and get back to surfing the Internet.